installer can't find files

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Sean Hayes
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Joined: Tue Dec 13, 2016 5:15 pm
Location: Massachusetts, USA

installer can't find files

Post by Sean Hayes » Wed Dec 14, 2016 10:39 am

Hi everyone,

After reading that 8.01.18 is the most recent version of RDWorks, I attempted to upgrade my 8.01.10 installation using Keith's link at rd-acs.com.

I first tried to remove 8.01.10 from the control panel "Change or remove programs" screen (this is on Windows 10). That threw an error that I cannot now recall, something like being unable to find the uninstaller and removing it from the list. Unfazed, I then ran the uninstaller for 8.01.10 found in C:\RDWorksV8, which seemed to work okay. The icons were removed from my desktop and start menu and C:\RDWorksV8 was cleaned out (except for the uninstaller itself and all of my exported files).

However, when I unzipped the v8.01.18 installer and ran it, I got the following error:

Code: Select all

RDWorks8.01.18 Install

An error occurred while trying to copy a file: C:\newpr\driver\ftd2xx.h
Click Retry to try again, Ignore to proceed anyway, or Abort to cancel installation.
Abort cancels the installation (duh).
Retry just throws the error again.
If I click Ignore, I get the same error for the next file, which appears to be C:\newpr\driver\dpinst.xml. Then C:\newpr\driver\ftdibus.cat. etc., etc., as far as I can tell through all the files that would normally be installed. DLL files, fonts, executables, .ini files, etc. This advances the progress bar until finally I get a final error message of

Code: Select all

C:\newpr\RDWorksSetUpV8.exe

Windows cannot find 'C:\newpr\RDWorksSetUpV8.exe'. Make sure you typed the name correctly, and then try again.
The installer then exits, with nothing having been installed.

Now, the really disturbing part is that when I run the old installer for 8.01.10, I get the exact same error(s).
So I am speculating that the problem is related to my computer and not the actual installer.
As such maybe it is not appropriate to treat this as an RDWorks issue, but I haven't been able to find another instance of such an error (an installer being unable to find its files). So I thought I would ask here. I'm happy to remove this post if it's not relevant to this forum.
C:\newpr doesn't exist on my computer (it's not a hidden folder, either) and it also doesn't seem to be a temporary directory created during the install, since it also doesn't exist while the installer is mid-installation (by which I mean, after clicking Ignore until the progress bar is around half-way).

Does anybody have any ideas for how to resolve this? I've run CCleaner, fully uninstalled v8.01.10 (regretting that a bit now), and restarted several times.
BOSS LS-4055 150W 36" x 55" TR
RDWorks v8.01.18
Sean

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Keith Sherwin
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Home Position: TL
RDWorks Version: V8.01.23
Accessories: Hot dog roller
Windows Version: W7 Pro

Re: installer can't find files

Post by Keith Sherwin » Wed Dec 14, 2016 10:44 am

Are you trying to install RDWorks or the Corel part? I believe you got the file from Ruida, is that correct? What size is the file?
You might try the Version 8.01.19 that someone has linked to on this site.
First instance of this happening but I don't run W10 - however others have.
ftd2xx is a USB Driver. Possibly you are trying to install the USB drivers before installing RDWorks ???

OK, just a thought. Extract the Setup file to a new folder on your desktop, then run the installer.
:idea: Started this forum Lead in creation of the RDWorksLab English Manual.
I'll try being nicer, if you try being smarter.

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Keith Sherwin
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Posts: 1471
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Location: Heart of Canada
Country: Canada
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Laser Machine Make or Type: POS China
Laser Power: 80
Laser Bed Size: 400 x 600
Home Position: TL
RDWorks Version: V8.01.23
Accessories: Hot dog roller
Windows Version: W7 Pro

Re: installer can't find files

Post by Keith Sherwin » Wed Dec 14, 2016 11:00 am

If you need V8.01.19, I will email it to you.
I'm thinking you are not clicking on the lower install button, but are clicking on the USB install at the top.
:idea: Started this forum Lead in creation of the RDWorksLab English Manual.
I'll try being nicer, if you try being smarter.

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Keith Sherwin
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Posts: 1471
Joined: Fri Jun 24, 2016 3:44 pm
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Laser Power: 80
Laser Bed Size: 400 x 600
Home Position: TL
RDWorks Version: V8.01.23
Accessories: Hot dog roller
Windows Version: W7 Pro

Re: installer can't find files

Post by Keith Sherwin » Wed Dec 14, 2016 11:10 am

Sean, I have sent you the V8.01.19 file by email. You need to change the extension from .PDF to .EXE as G-Mail gets upset if sending an executable file.
:idea: Started this forum Lead in creation of the RDWorksLab English Manual.
I'll try being nicer, if you try being smarter.

Sean Hayes
Posts: 7
Joined: Tue Dec 13, 2016 5:15 pm
Location: Massachusetts, USA

Re: installer can't find files

Post by Sean Hayes » Wed Dec 14, 2016 12:02 pm

Thanks Keith, I appreciate it.
I get the same errors as with the v8.01.10 installer and the v8.01.18 installer, though. Seems like something is wrong with my computer, especially if this is the version that everyone else has been successfully using.

I got the v8.01.18 installer off of the Ruida website. My v8.01.10 installer was from Boss Laser. I've also just now tried the v8.01.18 installer from the Boss Laser website, which gave the same errors. Strange.
I've tried running the installer in administrator mode, as well as in compatibility mode for Windows 8 and 10, with no success.
BOSS LS-4055 150W 36" x 55" TR
RDWorks v8.01.18
Sean

Sean Hayes
Posts: 7
Joined: Tue Dec 13, 2016 5:15 pm
Location: Massachusetts, USA

Re: installer can't find files

Post by Sean Hayes » Wed Dec 14, 2016 12:08 pm

Sorry Keith I just noticed you had some questions which I had not answered.
Are you trying to install RDWorks or the Corel part? I believe you got the file from Ruida, is that correct? What size is the file?
You might try the Version 8.01.19 that someone has linked to on this site.
First instance of this happening but I don't run W10 - however others have.
ftd2xx is a USB Driver. Possibly you are trying to install the USB drivers before installing RDWorks ???

OK, just a thought. Extract the Setup file to a new folder on your desktop, then run the installer.
I'm trying to install RDWorks. I got the file from Ruida, yes. It was named "add732140c983267.rar" and contained an executable file RDWorksV8Setup8.01.18.exe, which I extracted and ran from my desktop. It was 7.40MB.
The version I got from Boss Laser has an executable file that is 7.58MB and some additional files that don't seem to be important. As far as I can tell they are just language files and the Boss splash screen image, stuff like that. Both the Boss Laser installer and the one from the Ruida website give me the same errors.
Here's a directory dump:

Code: Select all

 Volume in drive C is Windows8_OS
 Volume Serial Number is 92FD-2127

 Directory of C:\Users\Sean Hayes\Desktop\LaserWORKS v8.01.18

12/14/2016  01:07 PM    <DIR>          .
12/14/2016  01:07 PM    <DIR>          ..
12/13/2016  06:42 PM    <DIR>          CFG
12/14/2016  01:07 PM                 0 dirdump.txt
12/13/2016  06:42 PM    <DIR>          Info
12/13/2016  06:42 PM    <DIR>          Lang
12/13/2016  06:42 PM         7,769,417 RDWorksV8Setup8.01.18.exe
12/13/2016  06:42 PM    <DIR>          Res
               2 File(s)      7,769,417 bytes

 Directory of C:\Users\Sean Hayes\Desktop\LaserWORKS v8.01.18\CFG

12/13/2016  06:42 PM    <DIR>          .
12/13/2016  06:42 PM    <DIR>          ..
07/01/2015  08:53 AM    <DIR>          ImgLib
12/13/2016  06:42 PM           149,841 Plug_config
12/13/2016  06:42 PM               129 tips
12/13/2016  06:42 PM                 2 VerCFG
               3 File(s)        149,972 bytes

 Directory of C:\Users\Sean Hayes\Desktop\LaserWORKS v8.01.18\CFG\ImgLib

07/01/2015  08:53 AM    <DIR>          .
07/01/2015  08:53 AM    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\Users\Sean Hayes\Desktop\LaserWORKS v8.01.18\Info

12/13/2016  06:42 PM    <DIR>          .
12/13/2016  06:42 PM    <DIR>          ..
12/13/2016  06:42 PM               200 Info_En.txt
12/13/2016  06:42 PM               200 Info_Other.txt
12/13/2016  06:42 PM               200 Info_SChe.txt
12/13/2016  06:42 PM               200 Info_TChe.txt
               4 File(s)            800 bytes

 Directory of C:\Users\Sean Hayes\Desktop\LaserWORKS v8.01.18\Lang

12/13/2016  06:42 PM    <DIR>          .
12/13/2016  06:42 PM    <DIR>          ..
12/13/2016  06:42 PM            18,784 Lang_chs.ini
12/13/2016  06:42 PM            28,169 Lang_cht.ini
12/13/2016  06:42 PM            23,877 Lang_eng.ini
12/13/2016  06:42 PM            23,866 Lang_other.ini
12/13/2016  06:42 PM             1,762 LGP_chs.ini
12/13/2016  06:42 PM             1,764 LGP_cht.ini
12/13/2016  06:42 PM             2,063 LGP_eng.ini
12/13/2016  06:42 PM             2,063 LGP_other.ini
12/13/2016  06:42 PM            10,172 Plug_chs.ini
12/13/2016  06:42 PM            10,174 Plug_cht.ini
12/13/2016  06:42 PM            12,263 Plug_eng.ini
12/13/2016  06:42 PM            12,263 Plug_other.ini
12/13/2016  06:42 PM               442 Preview_chs.ini
12/13/2016  06:42 PM               444 Preview_cht.ini
12/13/2016  06:42 PM               541 Preview_eng.ini
12/13/2016  06:42 PM               524 Preview_other.ini
12/13/2016  06:42 PM               195 SetUp_chs.ini
12/13/2016  06:42 PM               196 SetUp_cht.ini
12/13/2016  06:42 PM               263 SetUp_eng.ini
12/13/2016  06:42 PM               247 SetUp_other.ini
              20 File(s)        150,072 bytes

 Directory of C:\Users\Sean Hayes\Desktop\LaserWORKS v8.01.18\Res

12/13/2016  06:42 PM    <DIR>          .
12/13/2016  06:42 PM    <DIR>          ..
12/13/2016  06:42 PM             4,286 Logo.ico
12/13/2016  06:42 PM             4,158 RLD.ico
12/13/2016  06:42 PM         1,908,054 Splash.bmp
               3 File(s)      1,916,498 bytes

     Total Files Listed:
              32 File(s)      9,986,759 bytes
              17 Dir(s)  1,239,917,809,664 bytes free
BOSS LS-4055 150W 36" x 55" TR
RDWorks v8.01.18
Sean

Sean Hayes
Posts: 7
Joined: Tue Dec 13, 2016 5:15 pm
Location: Massachusetts, USA

Re: installer can't find files

Post by Sean Hayes » Wed Dec 14, 2016 1:28 pm

Hi everyone,

I resolved this problem and wanted to share the solution in case it happens to someone else. I attempted to create the "C:\newpr" directory that the error messages referred to. Windows then threw an error, saying that such a file already existed. I found this strange since I had definitely checked whether C:\newpr was an existing folder in my C: drive. However I hadn't checked for existing files. It turned out that I had a hidden file in my C: drive named "newpr", no extension, no contents (empty file, 0 kB in size). From what I can surmise, "C:\newpr" is a temporary directory created by the RDWorks installer. However this temporary directory was indistinguishable from "C:\newpr", a hidden file, which, being a file, was unable to contain subdirectories or other files.

I am unclear on why I had this strange, hidden, empty file in my C: drive. I suspect a hard drive error but this is not really my wheelhouse.
Anyways, to summarize, the solution was to attempt to create the folder referred to by the error messages, and to locate and remove the file preventing this process. In this case, the top-level temporary directory "newpr" was conflicting with the extensionless file "newpr", but I would expect that the same error would have occurred if I had, prior to installation, a folder in my C: drive named "newpr" (which itself would not be a problem) but containing an extensionless file named "driver", or any of the other subdirectories referred to in the installer error messages.

I am now successfully running v8.01.18 (I guess I should update my signature). Thanks Keith for your help.
BOSS LS-4055 150W 36" x 55" TR
RDWorks v8.01.18
Sean

User avatar
Keith Sherwin
Site Admin
Posts: 1471
Joined: Fri Jun 24, 2016 3:44 pm
Location: Heart of Canada
Country: Canada
Real Name: Keith Sherwin
Nickname: Keith
Laser Machine Make or Type: POS China
Laser Power: 80
Laser Bed Size: 400 x 600
Home Position: TL
RDWorks Version: V8.01.23
Accessories: Hot dog roller
Windows Version: W7 Pro

Re: installer can't find files

Post by Keith Sherwin » Wed Dec 14, 2016 3:40 pm

So Sean, you are running .18 rather than .19?
:idea: Started this forum Lead in creation of the RDWorksLab English Manual.
I'll try being nicer, if you try being smarter.

Sean Hayes
Posts: 7
Joined: Tue Dec 13, 2016 5:15 pm
Location: Massachusetts, USA

Re: installer can't find files

Post by Sean Hayes » Tue Dec 20, 2016 1:05 pm

Yes, I'm on .18 now. Is there a document that lists changes between versions? From what I had read on here, .19 doesn't introduce much added functionality and is less stable than .18.
BOSS LS-4055 150W 36" x 55" TR
RDWorks v8.01.18
Sean

User avatar
Keith Sherwin
Site Admin
Posts: 1471
Joined: Fri Jun 24, 2016 3:44 pm
Location: Heart of Canada
Country: Canada
Real Name: Keith Sherwin
Nickname: Keith
Laser Machine Make or Type: POS China
Laser Power: 80
Laser Bed Size: 400 x 600
Home Position: TL
RDWorks Version: V8.01.23
Accessories: Hot dog roller
Windows Version: W7 Pro

Re: installer can't find files

Post by Keith Sherwin » Tue Dec 20, 2016 1:11 pm

Sean, No document on the changes. However, if you wish, you could make that a project! :D
Of course, there is now V8.01.21 So you would need to go through installing again. I just renamed the RDWorksV8 folder to RDWorksV8.01.19 and did an install. Worked fine without doing the uninstall.
:idea: Started this forum Lead in creation of the RDWorksLab English Manual.
I'll try being nicer, if you try being smarter.

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